ThRefund & Return Policy
At NutraRaas Global Private Limited, we are committed to providing high-quality nutrition products. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy under the following terms:
1. Eligibility for Refund/Return
- You may request a refund or exchange within 7 calendar days from the date of delivery.
- Products must be unused, unopened, and in their original packaging with all labels intact.
- Proof of purchase (order confirmation email or invoice) is mandatory.
- Items damaged due to misuse, improper storage, or beyond the return period are not eligible.
2. Non-Returnable/Non-Refundable Items
- Opened or partially consumed food products.
- Products with tampered seals or damaged packaging (except if received in damaged condition).
- Items purchased during clearance sales or special promotions.
3. Refund Process
- Contact our customer support at [email] with your order number, product details, and reason for return.
- Our team will review your request and may ask for photographs of the product and packaging.
- Approved returns must be shipped back to our warehouse at the customer’s expense unless the return is due to our error.
- Refunds will be processed within 7–10 business days via the original payment method.
4. Damaged or Wrong Products
If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery for a free replacement or full refund.
